The question I am asked more often than not is how to obtain fast results from bureaucracy. I never really know how to respond. So I take a slow sip of water and some time to think before providing the answer. Although you may feel we live...
While there is nothing new about buck passing and blame shifting, this may just be me, but does it seem to have caught on like some kind of ‘pandemic’ recently! Since the banking royal commission, the tendency for organisations to claim that something is not within...
Dear Here to Help, A family member hired a car from a well-known company. There was a minor incident and the car hire company sent us a bill for the damage. The bill was very high. I showed photos of the damage and the bill to...
Last month, I shared my first four tips on how to get the best result when dealing with bureaucracies. Here's the remainder of my list. 5. Be proactive Have some solutions up your sleeve. Nobody needs to know about more problems. Just because someone works in a bureaucracy, that...
My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
Participants, providers and the National Disability Insurance Agency (NDIA) are all coming to terms with a new way of doing things in the disability services sector under the NDIS. A client came to me recently expressing frustration with an NDIA staff member who simply didn’t understand...
In my first three articles, we talked about: preparing your business to benefit from a Royal Commission in your industry; appearing at a Royal Commission; and what happens after the hearing. Today, we will talk about government responses to a Royal Commission and how this impacts...
In my first two articles, we talked about: preparing your business to benefit from a Royal Commission in your industry; and appearing at a Royal Commission. Today, we will talk about what happens after a Royal Commission hearing. The first thing you will probably do is take...
Last time, we talked about preparing in case you are called on by a Royal Commission. Today, we will discuss the hearing. This is it – the main event. Actually, as you will read later in this series of articles, it’s not the main event, even though it...
It seems trite, but once a Royal Commission is announced, you should ask Could this Royal Commission affect me and my business? Although colloquially called the Banking Royal Commission, we saw it include a range of financial services providers. Lesson: Prepare – Don’t Assume a Royal Commission Won’t...