At times, it may have felt a little like watching the fast and the furious as governments were responding with numerous law changes during the early days of the Coronavirus pandemic. However, it is important to understand that government was reacting to the crisis and...
Dear Here to Help, I am finding governments’ covid-19 directions really hard to understand. Why can’t they just tell us what everyone can and can’t do? Great question! First things first. When designing public policy, government decides how it wants to deal with a certain situation. In the...
Dear Here to Help, I run a small business and we have been struggling since Sunday 15 March. Where can we access help? There are a number of things you can do to access help: 1. Talk to your bank. The banks are doing a great job helping people...
Dear Here to Help, A family member hired a car from a well-known company. There was a minor incident and the car hire company sent us a bill for the damage. The bill was very high. I showed photos of the damage and the bill to...
Governments cannot outsource their legal responsibilities to contractors. This story confirms this principle once more....
Dear Here to Help, I recently attended a funeral where they asked for donations in lieu of flowers. There was a box to put money in. I asked the funeral directors for a tax receipt and they told me that wasn’t possible. This seems wrong to me....
Last month, I shared my first four tips on how to get the best result when dealing with bureaucracies. Here's the remainder of my list. 5. Be proactive Have some solutions up your sleeve. Nobody needs to know about more problems. Just because someone works in a bureaucracy, that...
I was interviewed by Beach Business Breakfast to talk about how I help people through my work. I would love to hear your thoughts/feedback....
My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
Dear Here to Help I am a single pensioner and I noticed that my electricity bills suddenly became much higher a couple of years ago. When I checked my meter, the numbers didn’t seem to tally with the numbers on my account. It sounds to me like...