My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
Dear Here to Help I am a single pensioner and I noticed that my electricity bills suddenly became much higher a couple of years ago. When I checked my meter, the numbers didn’t seem to tally with the numbers on my account. It sounds to me like...
Dear Here to Help, We are a small, not-for-profit community group with limited cashflow. We believe that, about twenty years ago, a not-for-profit with similar aims stopped operations with a few thousand dollars in its bank account. We have been trying to access the money for some time,...
I was interviewed by the Startup Growth recently....
Participants, providers and the National Disability Insurance Agency (NDIA) are all coming to terms with a new way of doing things in the disability services sector under the NDIS. A client came to me recently expressing frustration with an NDIA staff member who simply didn’t understand...
In my first three articles, we talked about: preparing your business to benefit from a Royal Commission in your industry; appearing at a Royal Commission; and what happens after the hearing. Today, we will talk about government responses to a Royal Commission and how this impacts...
In my first two articles, we talked about: preparing your business to benefit from a Royal Commission in your industry; and appearing at a Royal Commission. Today, we will talk about what happens after a Royal Commission hearing. The first thing you will probably do is take...
Last time, we talked about preparing in case you are called on by a Royal Commission. Today, we will discuss the hearing. This is it – the main event. Actually, as you will read later in this series of articles, it’s not the main event, even though it...
It seems trite, but once a Royal Commission is announced, you should ask Could this Royal Commission affect me and my business? Although colloquially called the Banking Royal Commission, we saw it include a range of financial services providers. Lesson: Prepare – Don’t Assume a Royal Commission Won’t...
Child sexual abuse, banking, aged care and possibly electricity. Time will tell if 2018 becomes known as the year of the Royal Commissions. This series of articles looks at what we can learn from Royal Commissions and how to prepare your business for one. I focus...